We’re here to make your shopping experience as smooth as possible! Below are answers to common questions about orders, shipping, returns, and more. If you don’t find what you’re looking for, feel free to email us at
📩 dennisgerard@frosteddog.com
Delivery times vary depending on the supplier and shipping method:
Zopi Dropshipping: 7-15 business days
CJdropshipping: 7-20 business days (expedited options available)
AliExpress Standard Shipping: 10-30 business days
Tracking information will be provided once your order ships!
We use multiple carriers to perform delivery, FedEx, UPS, USPS, DHL. Generally it takes on average 7-15 days for delivery. If product comes from one of US based warehouses it will be 3-7 days.
If you haven’t received an order confirmation or dispatch email, try the following:
✔ Check your spam or promotions folder
✔ Ensure your email address was entered correctly at checkout
✔ Allow 1-5 business days for processing before your order is shipped
Still no email? Contact us at 📩 dennisgerard@frosteddog.com with your order details.
We work with several trusted shipping carriers, including:
Zopi Dropshipping: UPS, USPS, FedEx, or local postal services
CJdropshipping: DHL, USPS, China Post, or local couriers
AliExpress Suppliers: AliExpress Standard Shipping, ePacket, or local carriers
I haven’t received a dispatch or confirmation email. What should I do?
If you haven’t received an order confirmation or dispatch email, try the following:
✔ Check your spam or promotions folder
✔ Ensure your email address was entered correctly at checkout
✔ Allow 1-5 business days for processing before your order is shipped
Still no email? Contact us at 📩 dennisgerard@frosteddog.com with your order details.
Weekend deliveries depend on the courier handling your order:
Some couriers deliver on Saturdays, but most standard shipments arrive on weekdays.
Expedited shipping options may increase the likelihood of weekend delivery.
For specific delivery details, check your tracking information or email us.
If your package hasn’t arrived within 10 business days of the estimated delivery date, contact us at 📩 dennisgerard@frosteddog.com, and we’ll investigate.
If you used a tracked shipping method, you can check your tracking number to see if your return has arrived. We process returns within 5-7 business days after receiving them. You will get a confirmation email once your return is inspected and approved.
Return Processing: 5-7 business days after receiving the item
Refund Processing:
PayPal: 1-3 business days
Credit/Debit Card: 5-10 business days (depending on your bank)
If it’s been longer than the estimated timeframe, contact us.
If the return is due to a change of mind or incorrect size selection, return shipping is the customer’s responsibility.
If the return is due to a damaged, defective, or incorrect item, excessive delivery delay (5+ business days beyond estimated timeframe), or poor service, Frosted Dog will cover the return shipping costs and provide a prepaid label.
To request a return, email 📩 dennisgerard@frosteddog.com with your order details.
Are your products pet-safe and high quality?
Yes! We carefully select pet-friendly, high-quality products from trusted suppliers to ensure your furry friend’s safety.
